Mirahs Custom Boutique LLC

Returns & Refunds Policy

We want your order experience to feel easy and supported. The policy points below are written in plain language so you can quickly understand what happens after purchase. Some details are still being finalized and are clearly marked as placeholders.

Returns

  • Items must be unused, in original condition, and include original packaging.
  • [Placeholder: Return request window after delivery — e.g., 14 days or 30 days.]
  • [Placeholder: Clarify if sale or clearance items are excluded from returns.]

Exchanges

  • Exchange requests are reviewed based on item condition and stock availability.
  • [Placeholder: Confirm if size/color exchanges are offered for apparel items.]
  • [Placeholder: Add the exchange request deadline from delivery date.]

Refunds

  • Approved returns are refunded to the original payment method.
  • [Placeholder: Add estimated refund processing time, e.g., 5–10 business days.]
  • [Placeholder: Clarify whether original shipping fees are refundable.]

Damaged Products

  • If your item arrives damaged, contact us as soon as possible with photos of the item and packaging.
  • [Placeholder: Report window for damaged item claims — e.g., within 48 hours of delivery.]
  • We will review and arrange a replacement, store credit, or refund when approved.

Incorrect Orders

  • If you received the wrong item, please reach out with your order number and product photos.
  • [Placeholder: Add required response timeline for incorrect-order reports.]
  • After confirmation, we will provide the appropriate correction path.

Cancellations

  • Cancellation requests are time-sensitive because many orders move quickly into production.
  • [Placeholder: Final cancellation window after order placement — e.g., within 2 hours.]
  • [Placeholder: Clarify cancellation eligibility once production has started.]

Personalized Item Rules

  • Personalized and custom-made products are generally final sale once design details are approved.
  • Exceptions may apply if an item is damaged, defective, or produced incorrectly.
  • [Placeholder: Add exact eligibility language for edits, remakes, and non-returnable custom items.]